At Suzi Malin Art, we are committed to providing our customers with high-quality art pieces that bring joy and inspiration to their lives. We understand that sometimes, a purchase may not meet your expectations. To ensure a seamless and hassle-free shopping experience, we have implemented the following return policy:

  1. Eligibility for Returns
    You may initiate a return for a product purchased from our website within 30 days of the delivery date.
    To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
  2. Non-Eligible Items for Return
    Custom-made or personalized artworks.
    Items that have been damaged or altered by the customer.
    Artworks that have been exhibited or used for commercial purposes.
  3. Return Process
    To initiate a return, please contact our customer support team at sales@suzimalinart.co.uk with your order number, the reason for the return, and any relevant photos if the item arrived damaged.
    Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  4. Packaging and Shipping
    When returning an item, please ensure it is securely packaged to prevent damage during transit.
    We recommend using a reliable shipping service with tracking and insurance to protect against loss or damage during return shipping.
    The cost of return shipping will be the responsibility of the customer, except in cases where the item arrived damaged or was shipped in error.
  5. Inspection and Refund
    Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
    If the return is approved, we will process a refund to your original payment method within 10 business days.
    Refunds will include the cost of the item minus any applicable shipping charges.
  6. Exchanges
    We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
  7. Damaged or Defective Items
    If your item arrives damaged or defective, please contact us within 7 days of receiving it. We will provide instructions for returning the item, and we may offer a replacement or a full refund, including return shipping costs.
  8. Contact Us
    For any questions or concerns regarding our return policy, please contact our customer support team at sales@suzimalinart.co.uk.

At Suzi Malin Art, we are committed to your satisfaction and strive to make your art shopping experience as enjoyable as possible. Thank you for choosing us to bring beauty and creativity into your life through art.

Last updated: September 19, 2023